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TRAINING

Programme And Project Support Office

Duration
2 Day
Weekdays
Delivery Method
Classroom
Max. 12 Delegates
Exam
No
N/A
Price
On Request
From

Course Overview

This course will provide the delegate with the practical knowledge to design, set up and run a Project and Programme Support Office (PSO), plus a comprehensive range of techniques and processes to provide effective programme and project support. Read more...
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  • London: etc.venues Liverpool St, Norton Folgate

    Bishopsgate Court, 4-12 Norton Folgate, London, E1 6DQ.

    This location is within a 5 minute walk of London Liverpool Street Station providing fantastic links to London's transport network.

    With free WiFi, lunches, teas, coffees and refreshments this location provides a comfortable environment for delegates to enjoy their course.

    More about this Venue

    > Directions

    > Website

    Please note: To confirm the venue for your specific course, please contact us.
  • London: etc.venues 120 Moorgate

    120 Moorgate, Moorgate, EC2M 6UR.

    Fantastic location in the City of London's Square Mile right next to Moorgate Tube Station. Vibrant, buzzy cafe and networking area with signature etc.venues coffee stations.

    More about this Venue

    > Directions

    > Website

    Please note: To confirm the venue for your specific course, please contact us.
  • London: etc.venues Tenter House

    45 Moorfields, Moorgate, London, EC2Y 9AE.

    Fantastic location right next to Moorgate Tube Station. Striking design, loads of daylight and great views across the City. Vibrant, buzzy cafe and networking area with signature etc.venues coffee stations.

    New 'City Mezze' food offering provides a powerful explosion of energising brain fuel packed with taste and quality.

    More about this Venue

    > Directions

    > Website

    Please note: To confirm the venue for your specific course, please contact us.
  • London: etc.venues Shoreditch Bonhill House

    1-3 Bonhill Street, London, EC2A 4BX.

    A converted warehouse with its own contemporary art collection - providing a stimulating environment. Great location close to Silicon Roundabout and Tech City, and a short walk from the City of London.

    More about this Venue

    > Directions

    > Website

    Please note: To confirm the venue for your specific course, please contact us.
  • etc.venues Norton Folgate
  • etc.venues 120 Moorgate
  • etc.venues Tenter House
  • etc.venues Bonhill House
  • What's included
  • Your desk

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Programme And Project Support Office

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Programme and Project Support Office


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Programme And Project Support Office

Course Overview

This course will provide the delegate with the practical knowledge to design, set up and run a Project and Programme Support Office (PSO), plus a comprehensive range of techniques and processes to provide effective programme and project support.

The Programme and Project Support Office (PSO) is a centre of expertise for projects and programmes. It may provide personnel and expertise; provide planning and support functions; provide a centralised facility for the dissemination of management information; and/or be responsible for ensuring appropriate standards are met for documentation and control.

Organisations need their projects to run efficiently and consistently, to deliver expected benefits. The PSO has a key role in supporting and measuring this aim in terms of time, quality, cost, scope, benefit and risk.

What's Included?

When it comes to choosing a training provider, we recognise that it is important to know exactly what you are getting for your money.

TCC is proud to maintain some of the highest standards in the training industry.

Everything from our trainers, to the course materials and venues we use, is carefully considered to ensure that we deliver you a great course.

Take a look at what is included:

In the classroom

  • Expert Project Management trainer
  • Copies of all presentation slides (exclusive to TCC)
  • Practical classroom group exercises
  • Maximum class size of 12

At our training venues

  • A modern and comfortable training room
  • Buffet or restaurant lunch and light breakfast selection*
  • Hot & cold refreshments throughout the day

* Light breakfast selection available on city centre courses in Birmingham and at some London venues (please enquire for further information).

Course Objectives

This course will enable delegates to:
  • Describe the function of a PSO
  • Describe the different types of PSO and the support they provide
  • Define a programme/project organisational structure
  • Define project control
  • Identify the infrastructure required to support a programme or project
  • Produce Terms of Reference and a Business Case for the PSO
  • Design, set up and staff a PSO
  • Set up and maintain service level agreements for project and business level services

Who Should Attend?

Those who are likely to be involved in supporting projects or programmes, or setting up a PSO, including:
  • Programme and Project Support Professionals
  • Programme Managers
  • Project Managers
  • Project Administrators
  • Service Managers
  • Configuration Librarians and Managers

Course Content

Project and Programme Support Office in Context
  • What is a Project Office?
  • What is a Programme Office?
  • Types of PSO
  • Importance of defining the scope and role of the PSO
Project Methods & Lifecycles
  • Programme and project lifecycles
  • Best practice project and programme management methods
  • Programme Board and Project Board
  • The Role of Programme / Project Manager(s)
  • Tailoring of methods
Setting up the PSO
  • Objectives and Scope
  • Designing the PSO
  • PSO role and function
  • Staffing and service levels
  • PSO deliverables
  • Budget, resources and constraints
  • Planning for and installing the PSO
  • Marketing the PSO
Tools & Techniques
  • Risk management tools
  • Issue management and change management
  • Health checks and audits
  • Checklists, templates and guidelines
The Business Case
  • Cost, benefits and risks
  • Resources
  • Preparing the plan and business case for a PSO
Dealing with Difficult Situations
  • Dealing with non-programme and non-project work
  • Issues and changes
  • Staffing and resourcing
  • Project and programme sponsorship
Measuring the Project / Programme Office
  • Definition and measures of success
  • Continual improvement
  • Evolution of the PSO

FAQs

Will I need to do any homework during the course?
No evening work is required during the course.
Are there any pre-requisites for completing this course?
There are no pre-requisites for the course, however an understanding of a structured project approach such as PRINCE2 would be an advantage.
Is there an examination included with this course?
There is no exam associated with this course.

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Programme And Project Support Office

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