Please read the following sections carefully to understand the approach and practices that we follow when dealing with your personal data.
Our company details and nominated representative for data-related queries.
We are TCC Limited, a training, coaching and consultancy company with a headquarters in Sandbach, Cheshire.
As per Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR), the following information is provided to you under our role as 'data controller':
|Company Name:||TCC Limited|
|Registered Address:||TCC, Orchard House, Dingle Lane, Sandbach, CW11 1FY|
|Nominated Representative:||Jonathan Tudor, contactable at email@example.com.|
Where we collect data on this site, and what data is collected.
We may collect and process the following data about you:
Under GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following bases applies:
All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.
A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.
All cookies used on our site are set by us.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.
Our cookies will be used for:
Essential session management
Performance and measurement
What we do, and do not do, with your data.
We use information about you to:
If you don't want to be contacted for marketing purposes, please tick the relevant box that you will find on screen when giving us your data.
Please note: We don't identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.
We use Google Ads, who may used your personal data/cookies for personalisation of ads. For more information, please see Google's Privacy and Terms.
In addition, if you don't want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at firstname.lastname@example.org, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you.
In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide to you if you don't provide your personal data in these cases.
Where your data is stored and how we protect it.
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
Payment will be encrypted. If we give you a password, you must keep it confidential. Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.
Other organisations with whom we may need to share your data to provide our services.
We are allowed to disclose your information in the following cases:
We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, address lookup, surveys, quoting, communication, advertising and marketing. In some cases, the third parties may require access to some or all of your data.
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.
How you can control your data, and what actions you can request of us.
You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, by using an unsubscribe link in one of our emails, or by contacting us at any time at email@example.com.
Under the GDPR, you have the right to:
You also have rights with respect to automated decision-making and profiling as set out in section 11 below.
None of the external sites we link to are covered by our policies.
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
How you can find out about changes to this policy.
Your rights when we use your data to make automatic decisions that affect you.
In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant) effect on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from us.
The right described in the paragraph above does not apply in the following circumstances:
Where we use your personal data for profiling purposes, the following shall apply:
Our process for dispute resolution (though we always aim to solve problems before this stage).
If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.
If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.
If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
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