Overview

This course will provide the delegate with the practical knowledge to design, set up and run a Project and Programme Support Office (PSO), plus a comprehensive range of techniques and processes to provide effective programme and project support.

Duration

This is a 2 day course.

Prerequisites and evening study

There are no pre-requisites for the course. An understanding of a structured project approach such as PRINCE2® would be an advantage.

Course Objectives

This course will enable delegates to:

• Describe the function of a PSO
• Describe the different types of PSO and the support they provide
• Define a programme/project organisational structure
• Define project control
• Identify the infrastructure required to support a programme or project
• Produce Terms of Reference and a Business Case for the PSO
• Design, set up and staff a PSO
• Set up and maintain service level agreements for project and business level services

Who Should Attend

Those who are likely to be involved in supporting projects or programmes, or setting up a PSO, including:

• Programme and Project Support Professionals
• Programme Managers
• Project Managers
• Project Administrators
• Service Managers
• Configuration Librarians and Managers

Course Content

What is a Project Office?
What is a Programme Office?
Types of PSO
Importance of defining the scope and role of the PSO
Programme and project lifecycles
Best practice project and programme management methods
Programme Board and Project Board
The Role of Programme / Project Manager(s)
Tailoring of methods
Objectives and Scope
Designing the PSO
PSO role and function
Staffing and service levels
PSO deliverables
Budget, resources and constraints
Planning for and installing the PSO
Marketing the PSO
Risk management tools
Issue management and change management
Health checks and audits
Checklists, templates and guidelines
Cost, benefits and risks
Resources
Preparing the plan and business case for a PSO
Dealing with non-programme and non-project work
Issues and changes
Staffing and resourcing
Project and programme sponsorship
Definition and measures of success
Continual improvement
Evolution of the PSO

Do you want:

• a training course run on your premises (reducing accommodation and travel fees)?
• a course written or tailored specifically for your staff?
• a standard course run just for your staff?

Do you have:

• four or more people to train?
• a definite time at which the training needs to be provided?

Then you're probably looking for "in-house" training.

We can run any of our standard courses just for you. If you require something special, or a combination of several courses, we can discuss this with you and tailor an event designed to meet your needs. These courses can be run at a time convenient to you, either on your premises or at a separate venue. The location can be specified by you or we can recommend a suitable venue if you prefer.

Need more help?

We can advise on combinations of training courses which typically prove the most effective. We can, if you wish, perform a full training needs analysis of your staff, to help you to identify training needs, and the programmes of training to put into place to meet both your current and future needs.

What to do next...

• Decide what you want from this training - what are your objectives?
• Decide which course(s) you need, or whether something tailored is required;
• Decide approximately when you would like the training to be run;
• Ascertain when your people can be available and how many people in total you need to train.

Then please contact us to discuss your needs.