Overview

The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented. This course enables delegates to practice a variety of techniques for modelling and improving business processes and for evaluating the effectiveness of change.

Duration

This is a 2 day course.

Prerequisites and evening study

There are no pre-requisites for the course. Some evening work is required during the course.

Examinations

Delegates can take an optional one-hour written examination at the end of the course. Successful candidates are awarded the ISEB Certificate in Modelling Business Processes.

ISEB Diploma in Business Analysis

Modelling Business Processes is a PRACTITIONER specialist module in the ISEB Diploma in Business Analysis, which is an internationally recognised qualification offered by the British Computer Society (BCS).

For information on this Diploma, and the requirements to obtain it, please view the ISEB Diploma in Business Analysis Datasheet.

Course Objectives

• Identify and model core business processes at both the organisational and operational levels
• Analyse activities within business processes
• Analyse managerial and performance aspects of activities and processes
• Evaluate and re-design business processes
• Measure the effectiveness of the change
• Prepare for the ISEB Certificate in Modelling Business Processes

Who Should Attend

• Business Analysts and Systems Analysts
• Business Managers
• Developers
• Project Managers and Team Leaders
• Quality Assurance and Quality Control Managers

Course Content

Purpose of business process modelling
Context: organisations, systems, processes, stakeholders
Strategic context and business goals
Approaches to business process modelling
Definition of a business process
Types of processes and functional areas
Process view versus functional view
Value chain analysis and business performance
Hierarchy of business processes and tasks
Process modelling techniques (including swimlanes)
"As Is" modelling
Events and outcomes
Actors involved with business processes
Business rules
Improving Business Processes
Analysing activities, work flow, tasks
Problem Analysis; GAP Analysis; Root Cause Analysis
Business process improvement
"To Be" process model
Identifying current and new standards and measures
Measuring effectiveness of change: goals, measures and issues
Challenging the business rules
Staff performance and human aspects
Using the business process model to identify IT requirements
Skills profiling and staff development
Procedure design
Implementing the new processes
Making and managing the change

Do you want:

• a training course run on your premises (reducing accommodation and travel fees)?
• a course written or tailored specifically for your staff?
• a standard course run just for your staff?

Do you have:

• four or more people to train?
• a definite time at which the training needs to be provided?

Then you're probably looking for "in-house" training.

We can run any of our standard courses just for you. If you require something special, or a combination of several courses, we can discuss this with you and tailor an event designed to meet your needs. These courses can be run at a time convenient to you, either on your premises or at a separate venue. The location can be specified by you or we can recommend a suitable venue if you prefer.

Need more help?

We can advise on combinations of training courses which typically prove the most effective. We can, if you wish, perform a full training needs analysis of your staff, to help you to identify training needs, and the programmes of training to put into place to meet both your current and future needs.

What to do next...

• Decide what you want from this training - what are your objectives?
• Decide which course(s) you need, or whether something tailored is required;
• Decide approximately when you would like the training to be run;
• Ascertain when your people can be available and how many people in total you need to train.

Then please contact us to discuss your needs.